Expired 5 days ago
IT Support Officer
full-time
| Experienced
Port Harcourt,
Rivers State,
Nigeria
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Job Summary
Norrenberger Financial Group is seeking a proactive and customer-focused IT Support Officer to join our Technology & Innovation team in Port Harcourt. The successful candidate will be responsible for ensuring the smooth operation of the office's IT infrastructure by providing end-user support, maintaining networks and systems, supporting security and communication technologies, and contributing to a secure and efficient technology environment.
Job Details
- Provide first-line technical support for hardware, software, printers, and other IT equipment.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral devices.
- Support Microsoft Windows, Microsoft Office, and Microsoft 365 applications.
- Monitor, maintain, and troubleshoot LAN, WAN, Wi-Fi, VPN, switches, routers, and firewall connectivity.
- Assist in maintaining office IT infrastructure and perform routine preventive maintenance.
- Support CCTV systems, biometric access control, and time attendance systems.
- Monitor and maintain UPS units, inverter systems, and other IT-related power infrastructure.
- Provide support for IP telephony and communication systems.
- Maintain accurate IT asset inventories and documentation.
- Liaise with vendors for equipment maintenance, repairs, and warranty support.
- Apply security updates and patches while adhering to cybersecurity policies and IT governance standards.
- Escalate infrastructure and security issues where necessary and support continuous improvement initiatives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
- Relevant professional certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals, ITIL Foundation, or CCNA will be an added advantage.
- Minimum of 1–2 years' hands-on experience in an IT support or technical support role.
- Working knowledge of Windows 10/11, Microsoft 365, TCP/IP networking, Wi-Fi administration, switches, routers, and printer support.
- Familiarity with CCTV systems, access control solutions, time attendance systems, UPS/inverter infrastructure, and IT asset management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills with the ability to support users across all levels of the organization
About Company
NORRENBERGER FINANCIAL GROUP
Norrenberger is an Integrated Financial Services group that provides individuals and institutions with a range of financial products and services in Asset Management, Investment Banking, Pensions, Insurance, Infrastructure Banking, Trust and Securities Trading tailored to meet our diverse investor’s needs and expectations. Our component companies are licensed and regulated by the Securities & Exchange Commission (SEC).