Enterprise Software Analyst

Job Summary

As a Network and infrastructure Officer, you will support and optimize IT infrastructure, with a strong focus on Office 365 application management, system integration, and hardware/software systems troubleshooting. The ideal candidate MUST have hands-on experience in IT support, Symplus, and Infoware software, strong problem-solving skills, and the ability to work in a fast-paced environment.

Job Details

IT Helpdesk

Network Administration: Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
Troubleshooting: Identify, diagnose, and resolve network-related issues, including connectivity problems, slow performance, and security breaches.
Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and antivirus software.
Network Monitoring: Monitor network performance, identify potential issues, and take proactive measures to prevent downtime.
Technical Support: Provide technical support and guidance to users, either in person or remotely, to resolve network-related issues.
Documentation: Maintain accurate and up-to-date documentation of network infrastructure, configurations, and procedures.
Compliance: Ensure compliance with organizational policies, procedures, and industry regulations.
Collaboration: Work collaboratively with other IT team members to resolve complex technical issues and implement new technologies.

Business Support:

Provide training and user guides for common IT processes and best practices.
Analyze and report on IT performance metrics to optimize support processes.
Training: Conduct training sessions for staff on new technologies, software applications, and IT policies.

Requirements

Degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience in IT operations or related roles.
Experience in managing Symplus /Infoware software is an added advantage.
IT certifications (CompTIA A+, Microsoft, Cisco, ITIL) are a plus.
Knowledge of network protocols, APIs, and system integration.
Experience with database management, data migration, and security protocols.
Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
Experience with Active Directory, Office 365, and cloud-based applications.
Technical Skills: Strong knowledge of Windows, Linux, and macOS operating systems, Microsoft Office Suite, M365, Teams, Outlook, and common business applications.

About Company

NORRENBERGER SECURITIES LIMITED

https://norrenberger.com/

Norrenberger Securities limited is a subsidiary company of Norrenberger a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated by the securities & exchange commission (SEC) to provide investment Banking, Asset Management and securities Trading services to our discerning clientele. We are guided by our mission to positively unlock the opportunities in the society four our clients and stakeholders. We are passionate about the brand and our vision- to simplify wealth creation for our clients and our people, through the benefits we bring and the results we achieve.