Client Service & Administrative Officer

Job Summary

Engage with clients in a professional and courteous manner by addressing inquiries and providing accurate information as required. Primarily manage the onboarding process for all new client relationships while supporting other administrative responsibilities.

Requirements

• Serve as the primary point of contact for clients, ensuring professional, timely, and courteous communication at all times.
• Manage client inquiries, complaints, and requests, escalating issues where necessary to ensure prompt resolution.
• Coordinate and schedule client meetings, follow-ups, and internal engagements to ensure seamless service delivery.
• Support the onboarding process for new clients by ensuring all required documentation and processes are completed accurately and efficiently.
• Maintain accurate client records and update relevant systems to ensure data integrity and compliance.
• Oversee day-to-day administrative functions to ensure smooth operational efficiency across the organization.
• Manage office supplies inventory, including procurement, stocking, and distribution of stationery and equipment.
• Coordinate office facility maintenance, including repairs, cleaning services, and general upkeep to ensure a safe and conducive work environment.
• Monitor and coordinate the usage and maintenance of company vehicles, where applicable.
• Provide general administrative support to management and other departments as required.
• Perform any other duties assigned to support organizational objectives.

About Company

Norrenberger Asset Management Limited

https://norrenberger.com/

About Norrenberger: Founded in 2017, Norrenberger is a financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. With a team of experienced professionals, Norrenberger offers a comprehensive range of services, including asset management, private equity, development finance, investment banking, insurance, pensions, securities trading, fintech and digital banking. We are guided by our mission to positively unlock the opportunities in society for our clients and stakeholders. Our component companies are licensed, authorised, and regulated by either the Securities & Exchange Commission (SEC), Central Bank of Nigeria (CBN), Nigerian Exchange Limited (NGX), National Pension Commission (PenCom) or National Insurance Commission (NAICOM). Thank you