Expires 2 weeks from now
Front Desk Intern (NYSC)
internship
| Experienced
Abuja,
Federal Capital Territory
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Job Summary
Norrenberger Financial Group is seeking a smart, articulate, and customer-oriented NYSC Intern to join our Client Experience Team as a Front Desk Intern. This role provides an excellent opportunity for a corps member to gain hands-on experience in client service, front office administration, and corporate communications within a leading financial services group. The ideal candidate will serve as the first point of contact for clients, visitors, and stakeholders, ensuring a professional and welcoming experience while supporting the delivery of exceptional client service.
Job Details
- Manage the overall ambience, cleanliness, and professionalism of the Front Office/Reception area and meeting rooms at all times.
- Welcome and attend to clients, visitors, and guests, ensuring a positive first impression of the organization.
- Maintain accurate visitor records, including sign-in/sign-out procedures and visitor tag issuance.
- Receive, file, and securely store client forms and documents in accordance with established procedures.
- Receive, acknowledge, and appropriately distribute incoming mails and courier packages.
- Manage and respond to enquiries received through the Client Service email channels.
- Handle incoming calls from clients, prospects, and vendors professionally and promptly.
- Support the implementation of service standards that enhance client satisfaction and confidence in the organization.
- Escalate client complaints where necessary and support the resolution process to ensure timely closure.
- Respond to product and service enquiries, providing relevant information and directing prospects to appropriate business units.
Requirements
- Currently serving in the National Youth Service Corps (NYSC) and available for immediate deployment, preferable Batch A2/B1 2026
- Bachelor's degree in a relevant discipline with a minimum of Second Class Upper Division (2:1).
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficiency in Microsoft Office applications.
- Professional appearance and demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
Benefits
- Opportunity to gain practical experience in client experience and front-office operations within a leading financial services group.
- Professional mentorship and career development opportunities.
- Exposure to the financial services industry and corporate work environment.
- Monthly stipend.
